SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elustrian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elustrian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I must admit, I was a bit hesitant switch from my old gas-powered mower to this manual push one. But boy, am I glad I did! This eco-friendly alternative has proven itself to be not just good for the environment also incredibly efficient at its job. It's surprisingly easy to maneuver around the yard and does an excellent job of cutting grass evenly - no more uneven patches that were all too common with my previous mower. Plus, it's super quiet which is a huge bonus as now can mow any time without disturbing my neighbors or wildlife. The fact that it doesn't require any fuel or electricity means fewer expenses in the long run and less hassle overall - no more running out of gas mid-mow or dealing with pesky cords! And let's not forget about the added benefit of getting some exercise while doing your lawn chores – who knew you could work up a sweat while keeping your lawn looking pristine? All in all, switching to this manual push mower has been nothing short of amazing for both me and mother nature.
🌍💚 Eco-friendly and efficient! Best decision I've made for my. No need to worry about gas or electricity.
👍
gets the job done in peace
Saves me money on fuel costs while giving me a little workout!
no batteries needed. just pure human power 🙌
that's what I call green living!
Dude, this thing rocks! Easy to handle and works great even on tough patches of grass.
surprisingly easy to maneuver around my garden
💪 🌿
Totally digging it!
get yourself one of these babies!
Pure eco-friendly mowing action.
Does wonders on my lawn without harming the planet 🌎
Super quiet compared to the old gas one I had.
can give me a great workout haha
Genuinely impressive how well it works. No more dealing with cords or worrying about running out of gas mid-mow!
doing wonders
Wonderful addition to our efforts in making our home more sustainable!
Cuts through grass like butter while giving you some much-needed cardio 🧐🧐
green = good
no more noise pollution from gas mowers
Does an amazing job on my garden
great for my yard, and even gives me a bit of exercise! ☺
love it
My lawn looks fantastic and I feel great knowing I'm reducing my carbon footprint
efficient at its job
Like in picture
very quiet which is good in the mornings
Simple to operate, doesn’t require fuel or electricity
like