SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elustrian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elustrian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This 3-in-1 bundle is amazing! It's filled with valuable insights on adopting and caring for dogs. The checklist has been a lifesaver in maintaining a positive mood around my furry friend.
A must-have for new pet parents.
Saved time and avoided mistakes, thanks to this toolkit
I'm loving these guides - they're straightforward yet thorough. They've made the process of becoming a pet parent less stressful and more enjoyable 😊 Plus, they saved me from making common mistakes!
The ultimate checklist is super helpful and time-saving.
I've always had dogs but this guide really showed me what I was missing. The checklist helped me bond with my pet in ways I never thought of before. 👍
❤️❤️❤️
this 3-in-1 bundle is amazing 😍 the mood boosting checklist has made bonding with my pup so much easier and fun.
smart starts guide was insightful!
The mood-boosting checklist has been incredible! Not only am I happier, but so is my furry friend. We're both living our best lives thanks to this toolkit.
Boosted my mood and bond with my pup. Love it!
Adopting a dog is tough but the Smart Starts guide made it easy to know what questions to ask. I feel so prepared now!
This bundle made adoption process so much easier.
Very informative and practical toolkit! I was hoping for more tips on training puppies but otherwise, excellent resource.
loved the mood-boosting checklist 😊
I've had dogs all my life, but this toolkit still taught me a lot! Particularly liked how it prepares you mentally and physically for pet-parenting. Definitely recommend!
Adoption prep guide was super helpful and insightful, loved it!
Adopting a dog seemed daunting until I found this bundle! It helped me understand what to expect, how to prepare my life for a pet and even ways to bond with them 🐶
The mood-boosting checklist is a lifesaver, feel more connected now.
If you're about to become a dog parent, download this digital bundle right away! It saves time and helps avoid rookie mistakes - totally worth it.
saves time and avoids mistakes 👍
This bundle has been so helpful since we adopted our dog. Just wished it had info about specific breeds. 4 stars!
mood boost checklist, a lifesaver.
this 3-in-1 bundle has saved me so much time and effort! expert advice that's simple to follow plus checklists that cover all bases - it's perfect for any potential or current pet parent.
Boosting mood with pets? Yes, please! 😊
The questions to ask before adoption were crucial – they really ensured I was making the right decision. Great resource overall.
This bundle has been so insightful for me as a new dog owner. I especially love the mood-boosting checklist - my bond with my pup has never been stronger 😊
Helpful tips and checklists saved time, avoided mistakes.
helped me prepare for my new pup
This 3-in-1 bundle really helped streamline the adoption process for us; saved time and avoided so many common mistakes.
answers all your dog questions
The checklists are super handy! They've saved me loads of time and helped avoid some common mistakes.
Amazing toolkit! Got me ready for my new dog, no stress 🐶
Just downloaded this toolkit and it's already making a difference! The guide on what to ask before adopting is super helpful. It’s like having an expert in your pocket, helping you avoid common mistakes.
so glad i got this before adopting, it made the process much smoother and less scary.
After downloading this toolkit, I felt so prepared to bring my new pup home. The guides are comprehensive and practical, answering all the questions I had about dog adoption.
The mood-boosting checklist is awesome - keeps me positive even on tough days.
I love how this guide not only preps you for dog ownership but also helps boost your mood. My bond with Sparky has never been stronger!
this 3-in-1 bundle really improved my bond with my dog.
just got this toolkit and it's already made a big difference! the prep guide was super helpful in getting my home ready for my new pup, can't recommend enough 🐶
Definitely deepened my bond with my dog 🐶❤️
Just downloaded the toolkit and wow, it's a lifesaver! Learned so much about preparing my home for my new pup. 🐶 A must-have for any future dog parent.
best toolkit for future dog parents
Just downloaded this toolkit and it's already changing my life! The guides are so helpful, really prepping me for dog ownership.
The adoption guide helped me ask the right questions, felt so prepared!
Just got this toolkit and wow, it's a lifesaver! The prep guide helped me get my house ready for my new pup. No more second guessing.
Insightful and practical!
The practical tips in the starter guide are worth their weight in gold 🌟 Really helps set up home for your new furry friend. Plus, the advice saves time too!
Made prepping for pup so easy
Just got my hands on this toolkit and it's already a lifesaver! The guide to prepping for your new pup is so practical and helpful.
Gained valuable insights into dog care, really practical.
just got this digital bundle and wow, it's been super helpful! the starter guide helped me prep my home for my new pup 🐶 and the adoption guide made sure i asked all the right questions before bringing him home. plus, that checklist is a lifesaver - keeps me positive and connected with my furry friend. so glad I downloaded this toolkit!
good toolkit but found some info repetitive 😕 loved the mood boosting checklist though!
Made me realize why I should get a dog. Enlightening!
Got this toolkit before adopting my pup, and boy was it helpful! The starter guide gave me all the tips I needed to prep my home. 👍
I love how this toolkit prepares you in every way possible, from your home to your mindset. Truly an essential resource for new pet parents.
Adoption prep guide was a lifesaver!
This bundle has really deepened my bond with Max 🐾 Especially love the mood boosting checklist...keeps us both happy and healthy.
Adopted a pup and this toolkit was my lifesaver! The prep guide is golden 🙌
Great guide for a new dog owner like me! Only issue is some sections are too detailed, got lost in it. But overall, good stuff.
👏👏
Improved my relationship with my dog big time. Mood boosting tips are on point.
This bundle saved me time and helped avoid mistakes that could've cost me big time. It's like having an expert by your side every step of the way.
i was always nervous about adopting a dog, but the 'what to ask' guide made me feel confident in my decision. 🙌
increased my bond with fido 🐶
I love how this toolkit doesn't just focus on the basics of dog ownership, but also how to boost your mood with pets - such a great addition!
This bundle made me feel ready for dog parenthood. Love the practical checklists.
bonding with my dog got better :)
As a first-time dog owner, I found this 3-in-1 bundle incredibly insightful. The guides are filled with practical tips on how to prepare for a new pet while maintaining a positive mood. It even includes an actionable checklist which has saved me time from making common mistakes in dog care. Definitely recommend downloading if you're thinking about getting a dog.
Adopting a dog was overwhelming until I found this guide. The checklists are super helpful, saved me time and potential mistakes.
Packed with practical advice - perfect for first-time owners like me!
The advice in here is top-notch - finally understand what it takes to be a good pet parent. 10/10 would recommend!
ok
Adopting a dog felt overwhelming until I found this bundle. It answered all my questions about adoption - super insightful!
avoided mistakes, saved time!
This bundle is like having an expert right by your side. It answered all my burning questions about adopting a dog - made the whole process less daunting!
This toolkit is a lifesaver! It helped me prepare my home for my new fur baby and now we're both happier than ever. 😊
Made me ready for my furry friend
This bundle has been instrumental in helping me bond with my rescue dog. It's like having an expert right at home!
Perfect toolkit for first-time dog owners, made adoption a breeze!
wish there was more on training, but it helped me prepare for adopting a dog. decent overall.
loved the practical advice, it prepared me well for pet-parenting.
The practical advice in these guides saved me time and potential mistakes. A must-have for any future dog owner!
this toolkit has made adopting less scary, so informative
if you're thinking about adopting a dog, this bundle is essential. really helped me understand what questions to ask before making the decision. feeling so much more prepared now!
Love the practical tips for prepping my home for a new pup!
I love how this bundle helps you connect with your pet on a deeper level. My bond with Max has never been stronger!
Toolkit helped me bond with my dog better. happy tails 🐾
I was on the fence about adopting, but after going through this toolkit I feel so ready. The questions to ask before adopting were super helpful.
the checklist was so helpful and saved me loads of time 😊
love how this toolkit not only prepares you for owning a dog but also shows how your mood improves with pets. been following the checklist and I've never felt better 😊
I'm a better pet parent thanks to this guide.
The mood-boosting checklist is a gem, helps me bond with my pup in ways I never thought possible!
wish I had it sooner...
Made welcoming a new furry friend into our home a breeze. A must-have for all future pet parents!
Being a first-time pet parent can be daunting, but thanks to these guides I'm feeling ready for the challenge. Highly recommend!
i really liked the checklist part, helped me bond with my pup better 😊 wish there were more pictures though...
Just finished reading the starter guide and it's full of practical tips. Never knew how much prep my home needed before getting a dog! 🐶